Shipping
Yes. Our parcels are sent by courier who do require the parcel to be sign for. If you will not be available to accept and sign for the delivery, you can leave delivery instructions at the checkout stages. For example, you may request that your parcel is left with a neighbour, or left behind a gate. Our couriers will leave the parcel in a place if they feel that it is safe enough to do so.
Alternatively, in the UK and Ireland, the courier will attempt the delivery three times before you will need to collect the parcel from your nearest depot.
For international deliveries, our courier will attempt delivery once. If they are unable to deliver the parcel, you will be left a calling card so that you can call our courier to rearrange the delivery for a convenient time.
For delivery to the United States, any customs duties are not included in the shipping cost. Once you have placed you order with us, there may be an extra charge(s) that you will have to pay before you receive your order.
Customs duties are not included in our international shipping costs. We try to make our shipping costs as competitive as possible, but you may be charged your country’s import duties when your parcel reaches customs. As custom duties are out of our control, we are unable to confirm the financial limits that exempt you from being charged. We are also unfortunately unable to advise what these custom duties may be as these are governed locally and not charged by Innovative Home Solutions.
For all international orders we do not charge UK or European VAT.
For deliveries within the UK and Ireland, we use DPD as our courier.
For deliveries outside of the UK and Ireland, we use DHL, DPD and Aramex as our couriers. All couriers may use local postal services and couriers once the parcel has arrived in the correct country for delivery eg. DHL will transfer to USPS for deliveries in the United States.
Yes. You will be able to track your delivery with our couriers once your parcel has been dispatched from our warehouse. You will receive a confirmation email when your parcel has left our warehouse, and this will include your tracking number so that you are able to follow the progress of your parcel.
The cost of delivery varies from country to country. For the UK and Ireland, the cost of delivery depends on the delivery option that you select and your order total. Please see the information below for the delivery cost to the country of your choice.
For delivery in Ireland:
Standard delivery takes 3-5 working days at a cost of £10 (for orders under £70.00) or £25 (for orders above £70.00), excluding large furniture items, which cost £75.
All other locations: contact us for shipping quotations.
For delivery in the UK:
Standard delivery takes 3-5 working days at a cost of £15 (for orders under £70.00) or £30 (for orders above £70.00), excluding large furniture items, which cost £90.
All other locations: contact us for shipping quotations.
For delivery to the US:
Contact us for shipping quotations.
For delivery to Australia:
Contact us for shipping quotations.
For delivery to the United Arab Emirates:
Contact us for shipping quotations.
For all other international deliveries please email:
[email protected] for a quotation.
Delivery times vary from country to country. Typical delivery times are 3-5 days once the items is dispatched from our warehouse.
Yes. We can ship many products outside of Ireland and the UK. Some products and brands do have delivery restrictions, which will appear on our webpage as “unfortunately this items in unavailable from your location” if this shows on a particular item then we are able to ship this product to you. Some items are also subject to a delivery quotation due to the delivery location however you will be directed to the required page to submit your request at the checkout stage should this be applicable.
Yes. If you are placing an order as a gift for a friend (in Ireland, the UK or overseas), or would like your order delivered to a work address then you may request to have a separate delivery address to your billing address. You may enter the delivery address at the first stage of the checkout procedure. In order to do this you will need to pay by credit/debit card so that you can enter your billing address separately when you enter your payment details. If you choose to pay by PayPal you will need to register the delivery address to your PayPal account as part of PayPal own security restrictions.
Ordering
If an item is out of stock, we will clearly show on the product page if this can be ordered and also when we are expecting further stocks to reach us. All of our stock levels are live and please note that products are not reserved until your order has been confirmed.
Orders cannot be amended or cancelled online however our customer services team are available 6 days per week via phone or email, so please do contact us with any requests and we will endeavour to ensure that these are processed for you wherever possible.
Orders can be placed over the telephone by our customer services team. Our opening hours are Monday-Friday 09:00 – 18:00 and Saturdays 09:00 - 13:00 GMT
We accept payment via credit/debit card or Paypal online however payment via BACS can also be requested if the order is placed by our customer services team.
If the order is placed online, the following currencies can be used: GBP and EUR.
Yes. At Innovative Home Solutions, we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
Yes. At Innovative Home Solutions, it is our policy to make your shopping experience as quick and easy as possible. We do not require registration but should you wish to do so at the end of the checkout process you may. We do not retain any payment details and we only keep your delivery information.
Yes. At Innovative Home Solutions, we offer a luxury gift wrapping service for an additional charge. If your items are suitable for this service they can be wrapped in a luxurious black textured paper; each parcel is then tied with an embossed white satin ribbon and you can include your own personalised message. Please email us at [email protected] to pay for and arrange this service.
At Innovative Home Solutions, we always try to ensure that we are offering competitive pricing on all our products, however should you find any of the exact same products featured on our website at a lesser price with another retailer, please contact us at [email protected] and we will look into this for you.
Please see below for some guidelines of our price-matching policy.
- The competitor’s price will need to be publicly available and verified by a representative of our Customer Service Team
- The product has to be the same make, model, size and colour/finish.
- We will only match Full Price products and not special discounts / promotions
- The price match will only apply to products being delivered to Ireland and mainland UK locations
- The total price must be inclusive of full delivery costs quoted by the competitor
- We will honour the price up to 14 days after purchase as long as all of the above criteria has been met
Returns
Refunds will normally be credited to your original method of payment unless your refund is being processed outside of our 30 days returns period. Most payment providers will fully process the refund within 5 working days.
Whilst we do not currently have an exchange policy in palace, we do have a 30 days money back guarantee to allow you to return any unsuitable items to us for a full refund and a new order can then be placed online or with our dedicated customer services team.
If you wish to return any items to us, you can log into your account to create a returns reference or alternatively you can contact our customer services team and they will process this for you. All items, must be returned to us in an un-used, releasable condition in both their product and outer packaging.
Account
You can choose to sign up to our newsletter and be the first to receive information about our new products and promotions by following this link - www.InnovativeHomeSolutions.co.uk
If you have forgotten your password that is linked to your Innovative Home Solutions account, you can simply go to the log in page and select “forgotten password” From here, you will be asked to enter your email address that is linked to your account and you will receive an email containing a link to re-set your password.
General
We have three forms of contacting our customer services department. You may call us by telephoning 028 3755 1482 (UK customers) or +44 (0)28 3755 1482 (all other customers).
You may also email us at [email protected]
Our offices are open 9am - 6pm Mon-Fri and 9am – 1pm Sat.
You may of course contact us outside of these times and we will aim to get back to you within 24 hours.
Yes we have seasonal promotions and sales throughout the year, with our biggest sale in January. Be the first to hear of any special offers or promotional weekends by signing up to our newsletter, or by following us on Twitter, Instagram or Facebook.